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If the flight is delayed by 3 hours, the passenger has the right to claim compensation from the airl

If the flight is delayed by 3 hours, the passenger has the right to claim compensation from the airl

If the flight is delayed by 3 hours, the passenger has the right to claim compensation from the airline.

To improve the protection of passengers' rights, the Civil Aviation Agency (GCAA) has submitted draft regulations under which passengers will be entitled to compensation in the event of a flight delay of at least 3 hours, unless the airline proves that the flight delay was caused by special circumstances.


A special situation is a situation where political instability, meteorological conditions, sudden risks to flight safety / security, strikes and other similar events can affect the operation of an air carrier and cause delay / cancellation of flights.


If the flight is delayed at least 5 hours, the passenger will have the right to demand a refund of the ticket price and return to the point of departure.


Compensation for denied boarding, delay and / or cancellation of the aircraft shall be as follows:


A) 250.00 euros - for flights over 1500 km and less;


B) 400.00 euros - for flights over 1500 km, including 3500 km;


C) 600 euros - for a flight over 3500 km.


... In case of refusal to board the plane and / or cancellation of the flight, the air carrier has the right to reduce the amount of compensation specified in paragraph 1 of this article by 50% if the passenger was offered a flight for an alternative flight. route to the last destination in accordance with Article 8 of this Regulation. During the arrival time indicated on the ticket does not exceed:


A) in two hours - a flight of 1500 kilometers or less;


B) in three hours - flight from 1500 km to 3500 km;


C) in four hours - a flight over a distance of more than 3500 kilometers.


In the event of a flight delay, the air carrier has the right to reduce the amount of compensation by 50% if the passenger was offered a flight to the last destination of the alternative route and the actual arrival time does not exceed four hours during the flight. indicated on the ticket - more than 3500.


It turns out that the airline serving the passenger should be able to choose between the following conditions:


(A) Refunds for the ticket price at which it was purchased must be made at the time of booking and / or within seven days of the date of the scheduled flight, including the cost of both completed and unfulfilled part (s). ) if the passenger has not fulfilled this goal, which he planned at the beginning of the trip. Also, if necessary, as soon as possible, the passenger should be allowed to return to the point of departure;


B) the ability to choose an alternative route as soon as possible on equal terms to the last destination;


C) at the request of the passenger and at a later time at a convenient time for him on equal terms to the last destination, the possibility of choosing an alternative route, if the number of free seats allows.


Draft Order - On Amending Order No. 122 of the Director of the Civil Aviation Agency dated July 17, 2012 on refusing to board an aircraft, canceling a flight or extending long delays and on providing assistance to passengers.


The purpose of the change is to improve the existing conditions for the protection of passengers' rights. In particular, under the proposed project, in the event of a flight delay of at least 3 hours, passengers will have the right to claim compensation from the serving air carrier, unless the airline proves that the flight delay was caused by special circumstances that cannot be avoided despite all necessary measures. Until now, the obligation of the air carrier to pay compensation in case of refusal to board the plane and flight cancellation was in force.


The rule applies to passengers departing from an airport on the territory of Georgia by a Georgian or foreign air carrier, and to passengers departing from another country to Georgia by a Georgian air carrier, if they do not receive compensation or assistance in the same country, ”the civilian explained. At an aviation agency.


In 2012, the Civil Aviation Agency of Georgia adopted the Rules for Denying Boarding, Flight Cancellation or Delay in Assistance and Seeking Assistance for Passengers. The document is based on the EU Regulation (N261 / 2004) and establishes the conditions for compensation and assistance in the above cases.


The draft rule change can be found on our website: https://gcaa.ge/draft-regulations/. Comments and suggestions can be sent by October 25 of the current year, and then by email. To the address: atd@gcaa.ge